Privacy Policy

1. Who We Are

Skillsum Ltd (“Skillsum”, “we”, “our”, “us”) is a UK-based provider of education, employability training, and AI workforce solutions.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

• Name, email address, and phone number
• Organisation details
• Information submitted via contact forms, registrations, or enquiries
• Information provided when signing up for courses, consultations, or services

b) Automatically Collected Data

• IP address and browser type
• Device information
• Pages visited and time spent on our website

c) Sensitive Data (if applicable)

For certain funded programmes (e.g. employability or education contracts), we may collect:

• Demographic data (e.g. age, gender, ethnicity)
• Employment status and educational background

This is only collected where necessary and with appropriate safeguards.

3. How We Use Your Information

We use your data to provide the best possible experience and fulfill our obligations:

• Deliver our training, consultancy, and services
• Respond to enquiries and provide customer support
• Manage course registrations and learner progress
• Improve our website performance and usability
• Meet contractual and reporting obligations
• Send relevant communications (only where lawful)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – where you have given clear permission
• Contract – to deliver services you have requested
• Legal obligation – to comply with funding or regulatory requirements
• Legitimate interests – to improve and grow our services

5. Sharing Your Information

We may share your data with trusted partners and authorities:

• Partner organisations and delivery partners
• Funding bodies (e.g. local authorities, government departments)
• IT and service providers (e.g. CRM, cloud storage)
• Regulatory or legal authorities where required

All third parties are required to respect the security of your personal data and use it only for specified purposes.

6. Data Storage and Security

Your data is stored securely using industry-standard systems, including secure cloud platforms and internal systems such as SharePoint.

We implement rigorous security measures:

• Strict access controls
• Data encryption where appropriate
• Ongoing staff training on data protection

7. How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfill the purposes for which it was collected:

• For service delivery and contractual purposes
• To meet legal and audit requirements (typically up to 6 years for funded programmes)

8. Your Rights

Under the UK GDPR, you have significant rights regarding your data:

• Access your personal data via a subject access request
• Correct inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the ICO

To exercise your rights, please contact: [email protected]

9. Cookies

Our website uses cookies to improve your experience and understand how users interact with our site.

• Understand user behavior and preferences
• Improve site performance and accessibility
• Personalise content and functionality

You can control and manage cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, we are here to help.